Guest Relations Officer Job

We are looking for a friendly, professional, and customer-focused Guest Relations Officer to join our team in Dubai. As the first point of contact for our guests, you will play a key role in ensuring a positive and memorable experience. This role is perfect for someone who enjoys interacting with people, solving problems, and delivering exceptional service.

Key Responsibilities:

• Greet guests warmly upon arrival and assist with check-in/check-out procedures.
• Provide detailed information about hotel facilities, services, and local attractions.
• Handle guest inquiries, requests, and complaints promptly and professionally.
• Coordinate with other departments (housekeeping, maintenance, F&B) to ensure guest satisfaction.
• Maintain a clean, organized, and welcoming front desk area.
• Assist with reservations, bookings, and special arrangements for guests.
• Anticipate guest needs and go above and beyond to exceed their expectations.
• Maintain accurate records of guest interactions and feedback.

Requirements:

• Proven experience as a Guest Relations Officer, Front Desk Agent, or in a similar role.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and a customer-first attitude.
• Proficiency in English (knowledge of additional languages like Arabic, Russian, or French is a plus).
• Familiarity with hotel management software (e.g., Opera, Fidelio) is an advantage.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Professional appearance and a positive attitude.

Benefits:

• Competitive salary and benefits package.
• Health insurance and visa sponsorship (if applicable).
• Training and career development opportunities.
• Employee discounts on hotel stays, dining, and other services.
• A supportive and inclusive work environment.

How to Apply:
If you are passionate about delivering exceptional guest experiences and thrive in a dynamic environment, we would love to hear from you! Send your CV and a brief cover letter to [iqmagic814@gmail.com]. Join us and be part of a team that values excellence and hospitality.