About Us:
Join one of Dubai’s leading hospitality teams, where we pride ourselves on delivering unforgettable experiences to our guests. We are looking for a Guest Relations Officer who is passionate about hospitality, excels in customer service, and thrives in a dynamic environment. If you love making people feel welcome and valued, this is the perfect role for you!
Your Role:
As a Guest Relations Officer, you will be the face of our organization, ensuring every guest feels special from the moment they arrive until they depart. Your responsibilities will include:
- Warm Welcomes: Greet guests with a genuine smile and assist them with check-in/check-out procedures.
- Personalized Service: Provide tailored recommendations about hotel facilities, services, and Dubai’s top attractions.
- Problem Solving: Handle guest inquiries, requests, and complaints with professionalism and efficiency.
- Team Collaboration: Work closely with housekeeping, maintenance, and F&B teams to ensure seamless guest experiences.
- Attention to Detail: Maintain a clean, organized, and inviting front desk area.
- Special Arrangements: Assist with reservations, bookings, and unique guest requests to create memorable stays.
What We’re Looking For:
- Experience: Proven experience as a Guest Relations Officer, Front Desk Agent, or in a similar role.
- Communication Skills: Excellent verbal and written communication skills in English (additional languages like Arabic, Russian, or French are a plus).
- Customer-First Attitude: A passion for delivering exceptional service and creating positive guest experiences.
- Problem-Solving Skills: Ability to think on your feet and resolve issues quickly and effectively.
- Tech Savvy: Familiarity with hotel management software (e.g., Opera, Fidelio) is an advantage.
- Professionalism: A polished appearance and a friendly, approachable demeanor.
Why Join Us?
- Competitive Salary: Enjoy a rewarding salary package with performance-based incentives.
- Benefits: Health insurance, visa sponsorship (if applicable), and annual leave.
- Career Growth: Opportunities for professional development and advancement within the company.
- Employee Perks: Discounts on hotel stays, dining, and other services.
- Inclusive Culture: Be part of a supportive and diverse team that values your contributions.
How to Apply:
If you’re ready to take the next step in your hospitality career and make a real impact, we’d love to hear from you! Send your CV and a brief cover letter to iqmagic814@gmail.com Don’t forget to include why you’re the perfect fit for this role!