About Us:
Join one of Dubai’s leading hospitality teams, where we pride ourselves on delivering unforgettable experiences to our guests. We are looking for a Guest Relations Officer in Dubai who is passionate about hospitality, excels in customer service, and thrives in a dynamic environment. If you love making people feel welcome and valued, this is the perfect role for you!
Key Responsibilities
Greet warm and welcome guests when they arrive and support check-in and check-out processes.
Handle and resolve guest questions, grievances, and special requests efficiently.
Coordinate with other departments to execute the needs and wishes of guests.
Be aware of current hotel services, promotions, and local points of interest.
Ensure VIP guests get special services and recognition
Your Role:
As a Guest Relations Officer, you will be the face of our organization, ensuring every guest feels special from the moment they arrive until they depart. Your responsibilities will include:
- Warm Welcomes: Greet guests with a genuine smile and assist them with check-in/check-out procedures.
- Personalized Service: Provide tailored recommendations about hotel facilities, services, and Dubai’s top attractions.
- Problem Solving: Handle guest inquiries, requests, and complaints with professionalism and efficiency.
- Team Collaboration: Work closely with housekeeping, maintenance, and F&B teams to ensure seamless guest experiences.
- Attention to Detail: Maintain a clean, organized, and inviting front desk area.
- Special Arrangements: Assist with reservations, bookings, and unique guest requests to create memorable stays.
What We’re Looking For:
- Experience: Proven experience as a Guest Relations Officer, Front Desk Agent, or in a similar role.
- Communication Skills: Excellent verbal and written communication skills in English (additional languages like Arabic, Russian, or French are a plus).
- Customer-First Attitude: A passion for delivering exceptional service and creating positive guest experiences.
- Problem-Solving Skills: Ability to think on your feet and resolve issues quickly and effectively.
- Tech Savvy: Familiarity with hotel management software (e.g., Opera, Fidelio) is an advantage.
- Professionalism: A polished appearance and a friendly, approachable demeanor.
Why Join Us?
- Competitive Salary: Enjoy a rewarding salary package with performance-based incentives.
- Benefits: Health insurance, visa sponsorship (if applicable), and annual leave.
- Career Growth: Opportunities for professional development and advancement within the company.
- Employee Perks: Discounts on hotel stays, dining, and other services.
- Inclusive Culture: Be part of a supportive and diverse team that values your contributions.
How to Apply:
If you’re ready to take the next step in your hospitality career and make a real impact, we’d love to hear from you! Send your CV and a brief cover letter to iqmagic814@gmail.com Don’t forget to include why you’re the perfect fit for this role!
Qualifications and Skills.
Bachelor’s degree in Hospitality Management or a related discipline is preferred.
English proficiency; other languages are an asset.
Excellent interpersonal and communication skills.
Ability to remain calm under stressful situations and respond with grace and professionalism.
Knowledge of hotel management software and CRM systems.
Current Job Opportunities in Dubai
Here are some platforms where you can find the latest Guest Relations Officer job listings:
- Indeed UAE: Guest Relations Officer Jobs in Dubai
- CatererGlobal: Guest Relations Officer Jobs in UAE
- Accor Careers: Guest Relations Officer at Accor
- Marriott Careers: Guest Relations Officer at Marriott